\uD83E\uDD14 Problem
Users cannot Description: Unable to upload PDF files, neither under a PDF section or under a File Attachment section. The PDF files upload never finishes.
If the PDF files are saved as new PDFs using the PDF Creator 4.2.0 software the upload works.
following Following error observed: �2021/12/28 �10:06:06.371 �ID:85 �DEBUG �CELN-10437: Exception in PublicUrlHelper._GetResourceUri:
No resource route templates defined for type "Contur.ElnAPI.Models.Data[]" at kielnapp04
\uD83C\uDF31 Solution
Note<server ID>
Solution: "log4j" as a repsonse response to a security threat. removed Remove it and PDF upload works fine again.
Below are the steps to remove “log4j“ :
Step 1: Please check DesktopConnector logs and if found that there is a failing endpoint
...
”https://
...
<server url>” remove it.
Step 2: Also check using messaging mode, check this by looking at the api/web.config file.
<!--
Specify the allowed communication modes between the Notebook web client and the Desktop Connector
Possible values are:
-0 (Legacy mode, using websocket on localhost)
-1 (Messaging Service mode)
-2 (Both)
-->
<add key="MessagingMode" value="1"/>
...
This setting is not required since 2021, as legacy mode is not
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supported.
\uD83D\uDCCE Related articles
Desktop connector trouble shooting guide
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