Description: For CISPro Admin role 'Cart' is not available. User is not able Unable to see Submitted request.
Solution: This is due to missing Action permissions.
Step 1: Check Admin Permissions
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--> Open ‘Roles & Users'
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Step 2: Select CISPro Admin
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Step 3: Click ‘Edit’
Step 4: Expand ‘Action Permission’. ‘Request Queue', 'Submit Request' must be enlisted and enabled for Admin.
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Step 5: Create View for Submitted Request. Follow the below sub steps :
A. Clicked
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“more>Edit View” on CISPro home page
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B. Click on 'Create New View'
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C. Add View name and give category. Select who can see view- User, Role or Global. Select Grid/Tree view. Click
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‘Create View’.
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D. Add required column for step
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B &
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C.
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E. Set Filters as per required.
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F. View Attributes.
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G. Fine tuning. Click Finish.
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Related JIRA- Jira Legacy