Problem
PLM (end enterprise systems in general) is of great value to an organization but it is not always easy to win users over. Sometimes it demands more of a user to structure their data for future benefit compared to just solve their task on their own. Users often come from solutions tailored to their organization and there are trade offs adapting to a standard solution. In general users don’t like change or complexity which is the reality with PLM processes and updates. They need to seek information and learn how to use the tools as they change over time which leads to frustration and productivity loss.
User productivity & acceptance is a big challenge and customers often setup large organizations to handle this. They maintain user guides and documentation, they educate, they setup a structure with local go to super users, extensive support teams, sometimes they even customize. Another round as the platform upgrades etc… All of this comes with a cost and it is not always effective (documentation is never used etc).
Solution
Light My Way puts a layer between the user and the platform to guide them directly in-app. In-app guidance reduce organization cost at the same time raise user productivity & adoption.
Competition / USP
Digital Adoption Solutions is an emerging technology and it is not uncommon that customers already use similar solutions for other systems. It has proven hard for those who tried to implement generic solutions with 3DEXPERINCE. All we know of have failed rolling it out despite a significant investment. Light My Way is fully focused on 3DEXPERIENCE and ready to use off the shelf. It reduce the risk and we can easily prove it as it is cloud based and you can get started in minutes.