What does the different statuses mean?

Status	Definition
Open	The issue has been reported and is awaiting a support engineer to start working on a resolution. Issues should only be in this state for a limited time.
Waiting for information from BIOVIA Support	Issues in this state is being worked on by the assigned support engineer. Bugs with this status is being analyzed and the support team is trying to reproduce the problem in a controlled environment. Improvements with this status awaits review for possible inclusion in the product backlog.
Waiting for information from Customer	Issues where additional information is requested by the reporter. Normally no action is taken on these until the requested information has been provided. If no information is provided by the reporter a reminder comment is given stating that if no information is provided within a week the issue will be closed.
Reopen	The issue has been reopened by the reporter. This is an indication that the provided resolution was not satisfactory.
Resolved	For issues with this status a resolution has been provided so that the reporter can verify if the provided resolution solves the problem.
Done/Closed	No further action is taken on the issues with this status. It is always possible to reopen a closed issue.