Knowledge Base Article - TEMPLATE

Article Name: …

Examples:

·        Getting started with…

·        Intro to...

·        How to set up...

·        How to fix...

·        Manage...

·        Your account

Article Description: Brief description of the task/problem

Examples:

·        This article will help you set up your integration with Facebook. You can also use the instructions to reconnect an old Facebook page.

·        Here, you’ll find Frequently Asked Questions about our order delivery options, like our fees and the locations we deliver to.

·        If you’re getting the “You don’t have access to this page” message, follow the instructions below.

·        By following the instructions, you’ll be able to delete your previous email address and set up a new one. Keep in mind that you will be prompted to sign in to your previous email for confirmation. If you’re unable to sign in, call us at +123456789.

Prerequisites (if applicable): Brief description of which products/features/customers the task does/doesn’t apply to.

·        Examples:

o   This approach was validated with CATIA V5, R28. Please make sure you validate this solution in your Test environment, prior to deploying in Production.

Step-By-Step Guide:

·        Step 1:

Example: 

·        Open your dashboard and click on integrations. This will open a tab inside the platform with a list of all available apps.]

·        Screenshot

·        Step 2:

Example: Find Facebook under “social media integrations” and click on the icon. You’ll see the integration’s summary page.]

·        Screenshot

·        Step 3:

Example: Click on “Integrate” at the bottom left corner]

·        Screenshot

·        Step 4:

Example: You’ll be redirected to the Facebook login page where you can sign in]

·        Screenshot

Q&A: (alternative, if Step-By-Step approach is not applicable)

·        Question 1:

o   Answer 1:

·        Example:

o   Question 1: (Example: Where can I download…?)

o   Answer 1: (Example: The download is available at …)

·        Question 2:

o   Answer 2:

Outcome: Brief description of expected result/solution, if needed.

·        Example: Upon completing all of the above steps/instructions, you will be able to utilize Facebook integration.

Related articles and topics: Links to related articles or related websites

Example: Link to topics that are relevant but not directly related to this topic (reserve these links for inside the actual text).

·        Relevant article 1

·        Relevant article 2

·        Relevant Website 1

Articles to review : @Naveen Kumar @Meike Diepenbroek @Niraj Khaitan