EN: What does the different priorities mean?

EN: What does the different priorities mean?

Priority

Description

Priority

Description

Blocker

Production could not run. No workaround exists.

Critical

Core functionality failure or multiple users are unable to work.

Medium

One user is able to work via a workaround but encounters discomfort.

Minor

The incident cause little or no impact on operations or a way to circumvent the incident has been found.

 

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