EN: CATIA crashes - questionnaire

Background

Here summarized you find 10 points (questionnaire) to the topic CATIA crashes, which you can go through point by point, if this problem appears at your computer.

Questionnaire

1.) has the latest graphics card driver certified for CATIA V5-6R20xx been installed on the workstation(s)?

The following website lists the certified complete systems and graphics card drivers:
Hardware and Software - Dassault Systèmes

Please find the appropriate driver based on your Windows version, workstation designation, graphics card and CATIA release and please install it.

For NVIDIA graphics cards, please go to the NVIDIA Control Panel and set the Global Preset to "Dassault Systemes-V5/3DEXPERIENCE" and if necessary "NVIDIA High Performance Processor" in the 3D Settings.

If your CATIA workstation has 2 different graphics processors Intel and NVIDIA, please disable hybrid graphics in the UEFI BIOS.

2.) Is a Dassault Systèmes certified Windows 10 version installed?
http://media.3ds.com/support/certfied_sotfware/Windows10/Windows-10-support-DS-products.pdf#page=2

3.) Are there any crashes when saving?
If yes, please test save your data locally on your computer to rule out network problems.

4.) CATIA Integrity Check
Please run an integrity check in the CATIA Software Management (Start / All Programs / CATIA / Tools / Software Management V5-6R20xx). Switch to the 3rd tab "Check Integrity" and perform a Level3 check. If this is not selectable because a hotfix is installed, please perform a level 2 check. If the result is not OK, please reinstall CATIA.

5.) Deactivate virus scanner for test purposes
Do you have a virus scanner in use? If yes, can you please deactivate it on a test basis to test if this is the cause of the problem?

6.) Are you using a CATIA V5 OEM environment with various CATIA addons?
If yes, please start a neutral CATIA without any customizations.
Dassault Systèmes usually does not accept problem messages that cannot be reproduced with a neutral CATIA environment.

If the crashes also occur in a neutral CATIA environment, continue here:

7.) nfo file
Start the Windows program msinfo32 (Start, Run "msinfo32.exe") and save a *.nfo file. Please send it to us by email.

8.) AbendTrace*.txt and SessionInfoFile*.txt
If CATIA V5 detects a program crash, it usually creates a log file AbendTrace*.txt and a SessionInfoFile*.txt.
These log files can be found in the CATTemp directory referenced by the CATIA Environment variable CATTemp (e.g. C:\Users\YourUser\AppData\Local\DassaultSystemes\CATTemp). Please send us these files by email.

9.) Windows Event Viewer
Please have a look in the Windows Event Viewer (Start, Run "eventvwr.exe") for the Windows Application Log and save all events as *.evtx file.
Please send us this *.evtx file by email.

10.) Please describe a step-by-step scenario, with which activities one can reproduce the reported crashes.