EN: Troubleshooting SOLIDWORKS PDM Vault Connection Issues
Ā Problem
When you are not able to connect to the SOLIDWORKS PDM vault or log-in many things could have gone wrong. I have collected a list of common vault connection issues. These are in the general order I check, but do not need to be checked in this order. All settings are the default and should be valid for most setups, but this is not always the case.
Check the Logs
The first thing to do is to check the logs. These logs are a great resource when troubleshooting connection issues. They can give you insight into a specific issue to investigate. Sometimes the error message is vague, or not very helpful. In that case, you may go through the solutions below.
Where is the Client Log?
Open the Administration tool and check the Log File. The newest items are at the bottom of the list.
Where is the Archive Server Log?
Open the Administration tool, right-click on the server, and select āShow the Archive Server Logā.
Check the version
SOLIDWORKS PDM needs All of its components to be on the same major version (the same year). If there is a mismatch of versions there can be many unexpected results. Check the version on the client computer, and compare it to the one on the server, and of the vault.
What version of PDM am I using?
Open the Administration tool and select the About SOLIDWORKS PDM Administration.
What version is the vault/database?
You can right-click on the vault name and select properties, or you can open Microsoft SQL Server Management Studio. Navigate to Databases - [Vault Name] - Tables, Right-click on dbo. Upgrades and select āEdit Top 200 Rowsā.
Check the Registry
Occasionally PDM is looking to the wrong location for the server. Sometimes this can happen if you have recently moved your server components. This information is kept in your Registry Keys. To edit your registry, you may need Administrator privileges
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