EN: 3DEXPERIENCE OnPremise: How to reset CATUserSettings and Caches

1. Close all 3DExperience sessions and right-click to open the properties window of your 3DExperience shortcut icon
   
   

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   Copy the content of the ‘Target’ line to the clipboard and paste it into a text editor.
   
   

2. Copy the path of the CATEnv file from the section marked in red to the clipboard.
   
   

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3. Paste the content into the address bar of your Windows Explorer:
   
   

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4. Open the Env.txt file of the 3DExperience installation with a text editor:
   
   

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5. Search for the path to the 3DExperience User Settings (CATUserSettingPath=.....) as follows:
   
   

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Open the path with the 3DExperience settings.

DSKEY_RELEASE_LEVEL => 4xx

Namenskonvention:

Create a copy of the <Desktop> folder (backup copy).

In order to keep the login information, please make sure to save the PLMServers.CATSettings file contained in it and do not delete it:

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Then delete all other CATSettings files present there, with the exception of PLMServer.CATSettings.

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Delete 3DExperience WebCache und PLM_CACHE

Change to the following directory:

C:\Users\%USERNAME%\AppData\Local\DassaultSystemes\

The WebCache_4xx and the PLM_CACHE_R4xx can usually be found there.

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Please rename the two folders, e.g. to PLM_CACHE_R421_alt or WebCache_421_alt (backup copy). After the restart, a new PLM_CACHE or WebCache folder is created.

3DExperience can now be started, the following window appears at startup:

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Select the server and confirm the message with OK. Then log in as usual.